Finding a Common Language for Improvement inside a Company

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Duration: 1:43
Source: Stanford ECorner
Author: Michael Dell, Dell, Inc.
Copyright: Creative Commons: by-nc-nd
Found: Nov 5, 2009

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You know, my experience with this is, when you go from having a small number to a really large number of people, if you don’t a process, it becomes real chaos. So in one sense, it's kind of like: how do you have a common language for improvement and progress inside the company? And that's incredibly important. That may be the thing that has the biggest value, because let's say if you have guys in the product development team, and they're using one particular way of doing things, another team is using something completely different, off in another country, somebody's using something different. There's no way to share, there's no way to prepare these, no way to capture any value from the collective whole. And so in that sense, it's incredibly important. And then you probably saw, when you were in our factory, we have this business process improvement, which is where anyone inside the company can get involved in improving something that they see that could be done better. And actually, all of those projects are then shared around the world. So if somebody in our new plant in Sao Paulo comes up with a great idea, which I'm sure they will, that idea can be transferred to Xiamen, China, or to Ireland, or to Malaysia, or to North Carolina very easily.
Language: English
Category: Business
Tags: Michael Dell, Dell, Inc.
Country: United States


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