Lessons Learned from Failures
My first "failure" - commercial failure, significant commercial failure, was a company called GO Corporation, which was the precursor to pen computing in the United States. It was ahead of the Palm Pilot and what we then saw, Palm and Handspring were also good friends of mine, Don and Jeff. But we went in a different direction. We were earlier, and we were trying to build a very robust, Windows-killing operating system that was going to be pen initiated and pen navigated. It was very ambitious. It was a Kleiner Perkins investment way before I was a partner at Kleiner Perkins. I was a CFO of this company and the COO of this company. And it was some of the best and brightest in Silicon Valley. We got a tremendous amount of press, a lot of capital for those days. And we went out, and in four short years, failed. The company was sold sideways to AT&T. Nobody made any money. The product never really came to market. And eventually, Palm got it right. What’s interesting about that "failure" is, I've never felt the slightest remorse or disappointment about it. That management team of that company turned out to be the pioneers of the Internet. It was an incredible group of people. The esprit de corps and the teamwork and the excellence with which we executed against the bad plan and bad technology was really admirable. We learned a ton. And people like Bill Campbell went off to run Intuit, later to become a very important part of the resurrection of Apple, with Steve Jobs at the board level, and an important factor in the creation of Google. Mike Homer went off to found Netscape. Stratton Sclavos went off to do VeriSign. Robert Carr went off to do Autodesk. Jerry Kaplan, one of the founders, went off to do Onsale, which was a precursor to eBay. I went off to do LucasArts Entertainment, WebTV and TiVo. If you look at what came from the seeds of that failure, it was success after success. And not only that, it would create a new industry. Now let me tell yo...
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