Chef Ramsay goes to Boston's North End to pay a visit to La Galleria 33, opened in 2006 by sisters Rita and Lisa. The two siblings grew up in the Italian neighborhood and worked at their father's very successful restaurant, L'Osteria, which was established in 1985. They branched out and opened their own establishment only 100 feet away, hoping to feed off their father's success. But the customers never came. The sisters blame everything from the weather to the tablecloths to the font on the menu. They don't know how to fix their problems because they don't know how to identify them. The employees, however, know exactly what is wrong - Lisa and Rita. They say the sisters treat people badly and talk unprofessionally. Plus Lisa drinks on the job and Rita smokes in the restaurant. They have slipped into complacency about the failing business, but their parents stand to lose everything if La Galleria fails.